What is Revl?
Revl is here because we crave more. We crave better. And we want to create a place where the people are the focus. Yes we offer group training. Yes we offer full gym access. Revl is our chance to rebalance the fitness experience, to deliver workout experiences that are designed for what people actually want to do and how they want to live. We want you to revel here! After all, people and their experiences matter most of all.
What do I need to bring?
Comfortable clothes that you can move easily in, a towel (we sweat around here!), a drink bottle and sneakers.
Do you have lockers?
We have cubby holes and a few lockers. Just make sure you empty your locker when you leave. You can bring your own padlock or purchase a combination lock from reception.
Are there showers?
Yes, we have a limited number of onsuite showers/changing suites, and they’re pretty damn slick. We’ve also kitted out our unisex vanity & make up bays with Dyson Hairdryers and GHDs; couples who groom together stay together:-) You’ll leave looking better than you arrived.
Do you have water or should I bring my own?
We encourage you to bring your own water bottle that you can fill up in our filtered drinking fountain. We sell reusable stainless steel bottles and water from For The Better Good company. We are not into single use plastic.
Do I have to join the classes?
No (but we reckon you should, they’re awesome). You can complete your own work out in the gym if you prefer to play that way. Unsure what to do? Ask at reception for our Play of the Day workout (POD) suitable for all fitness levels.
How much does the Sauna upgrade cost?
Current Revl members can upgrade their existing membership for an additional $6 per week.
Your regular membership stays the same. You are simply adding more recovery to the work you are already putting in. The use of compression therapy, massage guns and other recovery items will already be included in your current membership and does not require an upgrade.
When will I start paying the extra $6?
You will not begin paying for the sauna upgrade until the traditional sauna opens, which is currently expected to be in mid-September. The $6 weekly upgrade will begin even if the infrared sauna, which is expected to open a few weeks later, is not yet available.
Your upgrade will start on your first regular membership billing date on or after the traditional sauna opens. From that date, the additional $6 weekly charge will apply, your sauna credits will become available and you will be able to make bookings.
If you would like your sauna upgrade to begin on a different date, you may need to change your membership billing cycle. Any change to your billing date will also affect when your credits become available and when you can begin booking.
What is included?
Your sauna upgrade gives you three sauna credits every week.
One standard sauna booking uses one credit. Credits reset weekly on your billing date and cannot be accumulated, transferred or exchanged for cash.
Can I keep my current membership?
Yes.
You can add the sauna upgrade to the eligible Revl membership you are currently on. Your existing membership type and regular billing schedule will remain in place, subject to the terms of your new membership agreement.
Can I try the sauna before I buy a membership?
Absolutely! We offer casual sessions and 10-trip passes for you to test the waters before committing.
If I try it first, can I then join on the special rate you’ve offered?
Our reduced-rate sauna add on is in high demand and limited in quantity. If you’re keen on using the sauna regularly, we recommend grabbing one of these special memberships ASAP before they sell out!
Can I think about it and take up the offer a bit later?
Our special offer is on a first-come, first-served basis. Once they're gone, they’re gone! You will receive a confirmation email from us within 5 days of reserving your spot so keep an eye on your inbox for that golden ticket! This will be your confirmation you’ve managed to snap up one of the spots available.
If I grab one of the Sauna memberships and then change my mind, what happens?
If you change your mind, no worries! You can then switch to one of our other plans, choosing between our current gym floor access or current class memberships. Note that the prices will be at the current displayed rates.
Will everyone who registers receive an upgrade?
Not necessarily. Sauna memberships are limited so that we can maintain good booking availability and a great experience for everyone.
Applications will be processed in the order received. We will email you to confirm whether you have secured a place.
Can I use the sauna without upgrading my membership?
Yes, subject to availability.
Current Revl members can purchase:
For non-members, a single-session pass is $27 and a 10-trip pass is $250.
The reduced member-rate passes can only be purchased through reception. You must have a current Revl membership at the time of purchase and use.
BOOKINGS
How long is a sauna booking?
Each booking is 45 minutes. That includes your total booked time in the sauna area, so arrive ready and finish on time for the next member.
Recover like an athlete. Exit like a considerate human.
How many people can use each sauna?
The traditional sauna accommodates up to six people at a time. The infrared sauna accommodates up to two people.
How do I make a booking?
All sauna bookings are made through the Revl app. Your app will show the available sessions for each type of sauna and deduct the appropriate credit when you book.
What times will bookings be available?
The traditional sauna will open from 5.00am. To create more choice throughout the day, two new spaces will become available every 15 minutes, with the final booking beginning at 8.15pm.
The infrared sauna will open from 5.20am. Two spaces will be available in each 45-minute session, with the final booking beginning at 8.20pm.
The traditional sauna will close at 9pm, and the infrared sauna will close at 9.05pm each night.
Staggered start times allow more members to use the facilities without everyone arriving, showering and leaving at exactly the same time.
Can I book the infrared sauna privately?
Yes. A private infrared booking uses two credits and reserves the infrared sauna exclusively for you.
Private bookings:
Your booking is not confirmed until you receive written confirmation from Revl.
The traditional sauna cannot be reserved privately.
Can I bring someone to my private infrared booking?
Yes. A private infrared booking reserves the sauna for you, but it does not automatically include entry for a guest.
Your guest may join you provided they:
How far ahead can I book?
Bookings will open according to the booking window shown in the Revl app (8 days in advance).
What happens if I need to cancel?
Cancel through the Revl app at least four hours before your booking.
Cancellations made within four hours of the booking, or failure to attend, will incur a $15 late-cancellation or no-show fee. Your sauna credit will also be treated as used.
Only join a waitlist if you are prepared to attend. If a space becomes available, you may be added to the session automatically, including overnight. If you then do not attend, the no-show fee will apply.
The late-cancellation and no-show policy helps protect booking availability. Empty sauna seats are relaxing for nobody.
Do I lose my credit if I cancel on time?
No. When you cancel within the required notice period, your credit will be returned for use within the same weekly credit period. Credits do not roll over into a later week.
What if the sauna is full?
Join another available session or check the app again later for cancellations.
Limiting memberships and staggering bookings are both designed to create as much availability as possible, but preferred times cannot be guaranteed.
What happens if the sauna area closes unexpectedly or equipment is damaged?
If Revl cancels your booking because of maintenance, equipment issues or other operational reasons, your sauna credit will be returned to your account.
Please report any damaged or faulty equipment to Revl immediately and do not use it until advised that it is safe.
How do I enter the sauna area?
Access to the secure sauna area is controlled through the Revl app.
During your permitted booking window, the app will allow you to unlock the sauna-area doors provided:
Access is only available during the permitted entry period for your booking.
No active access. No valid booking. No magic door opening.
What happens if my membership payment is overdue?
Sauna access will be suspended until you have paid your overdue fees.
Once the outstanding payment has been resolved and your membership is active again, access can be restored.
Can I let another person through the door?
No.
Every person entering the sauna area must have their own valid booking or pass and approved access. Do not hold the door open for another person or allow anyone to enter using your access.
Allowing an unauthorised person into the sauna area is a serious breach of the sauna rules and may result in your sauna access or sauna membership being cancelled immediately.
Will the sauna area always be staffed?
No.
The sauna area and wider facility will be unstaffed at certain times. Members are responsible for following the rules, using the facilities safely and contacting emergency services when required.
For this reason, sauna access is limited to people aged 16 and over. Anyone aged 16 or 17 must also have written consent from a parent or legal guardian before using the sauna area.
What do I need for my session?
Bring:
One towel is for sitting on. The other is for drying off. Two towels. No negotiations.
Do I need to shower first?
Yes. Please shower before entering the sauna, particularly after training. This keeps the facilities fresh, hygienic and pleasant for everyone.
What should I wear?
Wear clean swimwear.
Underwear, outdoor clothing, dirty training gear and outdoor or training shoes are not permitted inside the sauna. And to be honest we’re not huge fans of speedos or G-strings either.
Avoid clothing with metal zips, buckles or accessories that may become hot.
Can I use the sauna naked?
No.
Revl is a shared community facility. Appropriate clothing must be worn at all times.
Can I take my phone inside?
No. Leave phones, watches and other electronics outside the sauna. There will be cubby holes provided especially for these items within the locked sauna zone.
Heat can damage devices, and photography or recording is not permitted in the changing or sauna areas.
Disconnect properly. Instagram will survive for 45 minutes.
Can I wear jewellery?
We recommend removing jewellery before entering the sauna. Metal can become very hot and may cause discomfort or burns.
Can I wear footwear inside the sauna?
Clean flip-flops, slides or water shoes may be worn if they are used only within the changing and recovery areas.
Outdoor shoes, training shoes and any dirty footwear are not permitted inside the sauna.
Any footwear worn inside must be clean, non-slip and suitable for a hot environment.
Can I exercise, sleep or lie down inside the sauna?
No. Exercising, sleeping or lying down are not permitted inside the sauna.
The space is designed for seated heat sessions. Movement inside a hot, shared space can increase the risk of dizziness, falls and disruption to other members.
Can I bring food or drinks inside?
Water in a suitable non-glass bottle is permitted and strongly encouraged. Food, alcohol, glass containers and other drinks are not permitted inside the sauna.
Can I talk or listen to music inside the sauna?
Yes. Friendly conversation is welcome, but please be mindful of others and keep voices at a comfortable level.
Phone calls, video calls, speakerphones, portable speakers and music played aloud are not permitted.
You may use headphones provided no one else can hear them, but please be aware that heat may damage electronic devices.
Can I pour water or oils onto the traditional sauna heater?
Water may only be poured onto the traditional sauna stones where Revl has specifically permitted it and only in the manner shown in the sauna instructions.
Essential oils, sprays, fragrances and other substances must not be used anywhere inside either sauna unless specifically supplied or approved by Revl.
When in doubt, leave the rocks alone.
Who should check with a health professional first?
Seek medical advice before using the sauna if you:
People with low blood pressure may be advised to avoid saunas because heat can worsen dizziness or fainting.
Heat may also change the release rate of some medicines delivered through skin patches, so members using a medicated patch should speak to their doctor or pharmacist before using the sauna.
Can I use the sauna while pregnant?
We recommend speaking with your midwife or doctor before using either sauna while pregnant.
Pregnancy can increase the risk of overheating, dehydration and fainting during sauna use.
Can I use the sauna when I am sick?
No. Do not use the sauna if you have a fever, contagious illness, vomiting, diarrhoea, significant infection or feel generally unwell.
Heat is not a substitute for rest, medical advice or staying home when you are contagious.
Can I use it after drinking alcohol?
No. Do not use the sauna while affected by alcohol or recreational drugs.
Alcohol can contribute to dehydration and impair your ability to recognise overheating, dizziness or other warning signs.
Can I use the sauna immediately after a hard workout?
You can use the sauna after training, but allow your heart rate and breathing to settle first.
Rehydrate, cool down and make sure you feel well before entering. Do not enter if you feel dizzy, nauseous, unusually fatigued or overheated.
More suffering is not always more progress.
How long should I stay inside?
Your booking lasts 45 minutes, but that does not mean you should sit in the heat continuously for 45 minutes.
New users should begin with shorter periods. We recommend spending no longer than 15 minutes in the sauna at a time. Take cooling breaks and gradually learn how your body responds. You are welcome to step out of the sauna to cool down, shower or take a break, then return during your booked session. Your booking will still finish at its scheduled time, so please leave the sauna area promptly for the next member.
Leave immediately if you feel uncomfortable.
What warning signs should I watch for?
Exit the sauna immediately if you experience:
Move to a cool area, sit or lie down safely and seek assistance. Call 111 for severe symptoms, chest pain, collapse, confusion or breathing difficulty.
Do not try to “push through.” This is recovery, not a test of character.
Do I need to drink water?
Yes.
Arrive hydrated, bring water and rehydrate afterwards.
Sauna use causes sweating and fluid loss. Avoid beginning a session when you are already dehydrated from exercise, illness, alcohol or inadequate fluid intake.
How often should I sauna?
There is no single ideal frequency for everyone.
Start with one or two sessions per week and see how you respond. Some experienced users may choose to attend more regularly, but more is not automatically better.
Your sauna membership includes up to three credits each week. You do not need to use all three simply because they are there.
Listen to your body. It is usually smarter than your ego.
What is the difference between the two saunas?
A traditional sauna heats the air around you, creating a hotter overall environment.
An infrared sauna uses infrared energy to warm the body more directly and generally operates at a lower air temperature.
Both create heat and sweating, but the experience feels different.
Which one feels hotter?
The traditional sauna will generally feel hotter because the surrounding air is heated to a higher temperature. The traditional sauna is generally dry, but water can be added to the heated stones to create short bursts of steam and humidity. This can make the heat feel more intense.
The infrared sauna provides a consistently dry heat. It usually feels gentler in the room, although you may still become very warm and sweat heavily.
Which one should I choose?
Choose traditional if you enjoy:
Choose infrared if you prefer:
The best sauna is the one you enjoy, tolerate safely and will actually use.
Is infrared automatically safer?
No.
Although infrared saunas generally operate at a lower air temperature, they still expose the body to heat and carry risks such as dehydration, dizziness and overheating.
The same safety rules apply to both.
Is there a cold shower?
Yes. The sauna area includes a shower that can be used cold for a refreshing post-sauna finish - or warm if that is more your style.
Cold is available. Heroics are optional.
Do I have to use the cold shower?
No. Cold exposure is optional. A cool or warm shower is completely acceptable.
Do not use very cold water if you feel faint, unwell or have a medical condition for which sudden temperature changes may be unsuitable.
Should I go straight from hot to cold?
Only if you feel well and are comfortable doing so. Move carefully, avoid rushing and stop if you become dizzy, breathless or uncomfortable.
Beginners may prefer to cool down gradually before using colder water.
What are the golden rules?
Shower first.
Bring two towels.
Sit on one.
Bring water.
Wear clean swim gear.
Keep your booking.
Leave on time.
Respect the heat.
Respect the space.
Respect the people sharing it.
What kind of workouts do you offer?
We offer 30-45 mins cardio workouts, strength workouts, cardio and strength mix and Restore for mobility and stretch. We also have a different Play of the Day available each day; a 24 mins timed circuit. No complications, no excuses. Sorry ;-)
Will I be okay if I’m a beginner or not already in shape?
Of course! We welcome beginners every day! If it’s your first time, we’ll look after you in any class you choose. Revl workouts are created for you to challenge yourself - you can set your own speed and choose the heaviness of your weights, depending on your experience. And all class moves have low impact and lower intensity options - no excuses sorry;- Believe us, with every class comes increased confidence and strength, so go at your own pace and have fun!
To make the most of your first class, we recommend arriving 10 minutes early.
How often should I go?
We recommend 4 classes per week as an optimal number, with 3 classes per week at a minimum if you’re hoping to see results. We have taken care of all the programming for you to ensure all you have to do is turn up! As always, listen to your body-if your muscles are very sore, give them time to repair and make sure you incorporate our Restore program into your weekly routine. Your body will love you for it!
What options do I have for buying classes or a membership?
We have options that will give you access to both classes and the gym, as well as a gym floor only option. We even have an Off-peak membership. Our pricing options are listed on the pricing page of our website, so take your pick!
If you purchase a 10 trip, a Revl Core, Revl Premium, Off-peak or Gym floor only membership, make sure you pop in to see us during our staffed hours so we can help set up your access card giving you secure access to the gym from 4 am until 11 pm (Off-peak access Mon-Fri 8am-5pm & Sat-Sun 11am-3pm) seven days per week.
Do you offer corporate events or other sessions for groups?
We do! Send us an email at studio@revl.co.nz and we’ll be in touch.
Does my pass or membership expire?
Your one session pass expires 14 days after you bought it.
Your 10 trip pass expires 6 months after you bought it.
Your Revl Core Monthly, Revl Premium Monthly, Off-peak and Gym floor only membership will auto renew on the same day each month (being the date you bought it) unless you contact the team otherwise.
Your Revl Core 12 month or Revl Premium 12 Month membership will auto renew on the same day each year (being the date you bought it) unless you contact the team otherwise. After one year, you will not be subject to another minimum period - we figure once you’ve been with us for a year, you’ve earned your reduced membership rate!
See below how to cancel your membership.
Do I need to book the classes?
Yes, we strongly recommend you do. Classes fill up, so make sure you secure your spot! Download our app for super easy management of your class bookings, or you can book via our website. You can reserve your spot a week in advance.
If you’re having a last-minute urge to join a class, just turn up; if we’re not full, we’ll do our best to slot you in.
All Classes (memberships, casuals and passes)
• Cancel more than 4 hours out? All good – no penalty.
• Cancel less than 4 hours out or don’t show?
- Casual visits or 10-trip passes: that session will be deducted.
- Memberships: two no-shows/late cancels in a row may result in your
ability to book classes being temporarily suspended.
Emergency or last-minute chaos? Come have a chat. We’re human too.
Waitlist 101
• If a class is full, jump on the waitlist – you’ll be automatically added if a spot
opens anytime up to 2 hours before it starts.
• Within 2 hours of class, if spots open, we’ll send an SMS in priority order to
everyone still on the waitlist. It’s first in, first booked.
• Tip: if you’re waitlisted for an early morning session, set that alarm and assume
you’re in.
Reformer Classes - Additional Conditions
• A $10 late cancellation or no-show fee applies if you:
- Cancel less than 4 hours before class, or
- Fail to attend a booked class.
• Members added from the waitlist (up to 2 hours before class) are subject to the same conditions and must be prepared to attend.
• It’s each member’s responsibility to manage bookings and cancel on time to avoid fees.
Personal Training Sessions
Need to reschedule your PT? Reach out to your trainer directly – they’ve got you.
This policy takes effect 1 November 2025 and forms part of the membership terms and conditions.
Can I move my booking?
If you are outside the 4-hour cancellation window, you can always switch to another class that’s not already sold out. If you need to move your booking but there is less than 4 hours until your scheduled class, that’s considered a late cancellation and the above policy would apply.
Can I pause my membership?
You may pause your membership up to two times in any 12-month period, for a
combined maximum of 6 weeks in total.
Pauses must align with your billing cycle. This means your membership can only be paused from the date of your next scheduled payment, and will automatically resume at the end of the pause period.
You must provide at least 14 days’ written notice before the start of your requested pause.
Any pause taken during a Minimum Period will extend that Minimum Period by the length of the pause.
Requests for medical reasons (including illness, injury, or pregnancy) will be considered separately, and additional pause time may be granted at our discretion with supporting evidence.
Unused pause entitlements do not carry forward.
This policy takes effect 1 November 2025 and forms part of the membership terms and conditions.
How do I cancel my membership?
If you want to cancel your membership, you’ll need to give us at least 7 days written notice before the date your next payment is due. An email will do just fine (studio@revl.co.nz).
There are no termination fees after the end of your Minimum Period.
If you have purchased a 12 Month Revl Core or Revl Premium membership you have contracted to remain a member for the Minimum Period. The monthly fee that you pay reflects your contracted Minimum Period.
For 12 Month Revl Memberships, if you choose to terminate your contract before the end of your Minimum Period you’ll need to pay a termination fee of 33% of the balance of the fees you are contracted to pay for your full Minimum Period.
For Month to Month Revl memberships, if you choose to cancel your membership during the Minimum Period you’ll need to pay the minimum fee of one month of membership.
If you are considering terminating because of illness, injury or financial hardship, please talk to us first.
What is your return policy?
Termination conditions are set out above. However, you may cancel your contract by advising us in writing within 5 working days after the date it is accepted by Revl.
Do you offer gift cards?
Yes, come and see us in the studio and we can tailor it to suit your needs.
Can I leave my kids, pets or other items in the lobby?
We’d love to share the Revl’s love with everyone, but we unfortunately can’t be liable for anything left in our lobby area. We do not offer child or pet sitting at this time.
What if I’m pregnant or just had a baby?
Well, first ask your doctor. Some mums start exercising one week after giving birth, and some mums-to-be work out until days before they give birth. Make sure your doctor knows what a Revl workout entails (cardio, weight training and mobility and stretch) and find out what you’re cleared to do. New mums deserve extra love and attention, and we promise to give it to you!
How old do I have to be to come to Revl?
15 is the magic number to attend Revl classes and the gym during staffed hours. If you’re under 18 you will need to have your parent or legal guardian sign the Revl Young Member Consent Form before your membership is accepted. You need to come into the club with your parent or legal guardian to sign it.
Are you thinking about opening a new Revl near me?
Unless you’re on Mars, then probably! If you think people would love Revl where you are and you want to get involved in helping us make it happen, feel free to reach out to us on the Contact Us page.
